Governance-first (R.I.G.S.) • Human-in-the-loop by design • Not a marketing agency • No legal advice or outcome guarantees

Precision AI Group

AI Intake & Operations Governance Infrastructure for Law Firms

Frequently Asked Questions

Governance-Led Intake & Execution Infrastructure for Law Firms

Precision AI Group designs and implements AI-assisted, human-governed intake execution for law firms—focused on intake continuity, structured capture, and follow-up discipline.

Not marketing. We do not run ads, lead gen, campaigns, or SEO.
Not generic AI tools. We do not sell one-size-fits-all bots.
Governance-first. We implement systems that operate under firm-defined rules using the Revenue Intake Governance System™ (R.I.G.S.).

How does this align with ABA ethics and professional responsibility?

We design for attorney oversight, defined boundaries, and human review points. AI supports operations only ethical and legal responsibilities remain with the firm at all times.

The system is designed to preserve:

attorney oversight
staff accountability
professional judgment
client dignity

What does Precision AI Group actually provide?

Precision AI Group designs and implements AI-assisted intake and operational execution infrastructure for law firms.

answered and acknowledged (including after-hours/overflow)
captured in a structured, review-ready format
routed and escalated consistently
followed up on with discipline and visibility

What problem does this solve in plain terms?

Law firms rarely lose revenue matters because they “didn’t get leads.”

They lose revenue when intake execution breaks down:

the caller doesn’t reach anyone and won’t leave voicemail
urgency isn’t recognized or routed correctly
key facts are captured inconsistently or unusably
follow-up drifts during busy periods
there’s limited visibility into what was missed or delayed

R.I.G.S. is built to govern those failure points while keeping judgment with the firm.

We address these failure modes by implementing governed intake execution that keeps judgment with the firm.

Is this a marketing service or lead generation system?

No. We do not provide advertising, lead generation, ad campaigns, mass email marketing, or SEO.
We focus on intake and operational execution infrastructure—what happens when the phone rings, a web inquiry comes in, or follow-up must occur.

Does this replace our intake staff, paralegals, or attorneys?

NO! The system supports execution.

It reduces repetitive administrative work so staff can focus on review, communication, and judgment.

Attorneys and staff retain full control over:

Eligibility decisions
Legal judgment
Case strategy
Client acceptance

The system ensures inquiries are answered, acknowledged, structured, and routed consistently so staff can focus on review, communication, and judgment rather than repetitive administrative work.

Does the system make legal decisions or give legal advice?

No.

The system does not:

Evaluate eligibility
Determine liability
Assess case value
Provide legal advice

AI is used conservatively for intake continuity, structured data capture, routine acknowledgment, and escalation.

All interpretation and decision-making remain with licensed professionals.

How is this different from generic AI Voice, chat, or intake tools?

Most generic tools are built as conversations. They often lack:

firm-specific knowledge
firm-specific intake standards
controlled escalation rules
consistent structured capture
follow-up enforcement and visibility

Precision AI Group builds around governance (R.I.G.S.), so the objective is not “a good chat.”
The objective is reliable intake execution under pressure.

How is this different from an answering service?

An answering service typically:

takes messages using varying agents and scripts
captures information inconsistently
hands off notes with delay
provides limited visibility into what was missed or mishandled

R.I.G.S.-based intake execution is different:

intake standards are applied consistently
information is captured in a structured, review-ready format
routing/escalation rules are defined and auditable
acknowledgment and follow-up are enforced, not “hoped for”

The goal is not just that someone answers. The goal is that the caller feels acknowledged and started, reducing the chance they call the next firm before follow-up occurs.

How does multilingual intake work?

Multilingual intake is designed to help ensure non-English inquiries are:

Acknowledged promptly
Structured consistently
Preserved for staff and attorney review

Most firms begin with English and Spanish coverage. Additional languages can be implemented based on demonstrated demand. The AI that answers can route callers so that the right language is spoken.

Language support improves intake reliability but does not replace human review or interpretation.

Is this appropriate for high-volume or contingency-based practices?

Yes.

These systems are designed specifically for practices operating under:

High inquiry volume
Tight margins
After-hours demand
Staffing constraints

The goal is operational leverage and execution reliability, not increased overhead.

Do we need to adopt everything at once?

No.

Everything is modular.

Most firms start with:

Missed and after-hours voice coverage
Structured website intake
Follow-up enforcement and visibility
Multilingual acknowledgment (when needed)

You can stop there.
Expansion is optional.

Can we control what the system says and does?

Yes.

Firms control:

Intake standards and question flow
What the system can and cannot say
Escalation rules and handoffs
Business hours and coverage boundaries
Which issues require human follow-up

The system supports execution.
The firm sets policy and retains control of information and information flow.

What happens if the AI gets something wrong?

Governance is designed around defined boundaries and human review points.

Systems are configured to:

avoid legal advice
capture information without conclusions
escalate when uncertainty or urgency is detected
preserve staff control over screening and responses

If a firm wants more conservative boundaries, the system can be tightened.

How do we know what was captured, missed, or escalated?

Governed intake systems are designed to provide visibility—not just transcripts.

Firms can review:

what was received
what was asked
what was captured
whether follow-up was triggered
whether an escalation condition occurred

This accountability layer is a major difference between governed systems and what most generic AI tools or answering services provide.

How does this integrate with our current workflow?

The goal is to reduce disruption. Most firms begin by layering coverage onto existing operations:

missed and after-hours intake continuity
structured capture for review
defined handoff points
follow-up discipline

Full workflow automation is optional and only deployed when operationally appropriate.

Do we need to change our existing systems to start?

Not necessarily.

Many deployments can begin with:

call forwarding
a website chat widget (if applicable)
configured follow-up messaging and routing rules

Any deeper integration is discussed and governed before implementation.

What happens to our data?

Data handling, privacy, and security practices are addressed through:

defined access controls
governed data flows
role-based review points

Specific implementation details depend on your firm’s existing systems and requirements. We do not resell or repurpose firm data.

If an answering service is cheaper, why would a firm choose this?

Because the cost of intake failure is rarely the call being missed it’s what happens after the missed call:

The system can provide consistent, firm-approved baseline information and route inquiries to the appropriate next step, within firm-defined boundaries
The system is designed to provide a calm, professional acknowledgment and clear next-step expectations
The goal is to reduce drop-off risk by ensuring callers receive timely acknowledgment and a structured handoff to your team
inconsistent urgency handling
transfer of information from the service to your firm could be delayed
weak follow-up discipline
limited audit trail and low visibility
staff time spent reconstructing facts and chasing missing details

Firms choose governed intake infrastructure when they want reliability, structure, and visibility—not just coverage.

Founder Experience: Forensic Vocational & Legal Evaluation

Precision AI Group’s intake governance philosophy is informed by decades of hands-on work in forensic and adjudicative contexts, including:

Forensic vocational evaluations for:

Social Security Disability
Personal Injury
Medical Malpractice
Family Law (earning capacity and employability analysis)

Psychological and vocational assessment environments:

Over 2,000 psychological evaluations
Over 100 vocational evaluations

Litigation and adjudicative proceedings:

Testimony in 10,000+ hearings nationally
Primary concentration in Georgia and Florida

This experience informs how intake systems are designed, governed, and constrained — particularly in regulated, contingency-based, and high-volume practice areas.